Refund policy

Return

Items purchased from our online shop can be returned under the following terms and conditions:

  • The item should be in its original condition, with all tags and labels attached.
  • It must be unused, undamaged, and free from any stains or odors.

We strive to ensure that you receive your desired products in the best possible condition. By adhering to these return policy guidelines, we can efficiently process your return and provide you with a satisfactory resolution.

How long do I have to return an item?

You have a return window of 14 days from the date of delivery to return eligible products. It is important to initiate the return process within this timeframe to ensure that your return is accepted and a refund can be provided. After the 14-day period, we regret to inform you that we are unable to accept returns or provide refunds.

We encourage you to carefully review your purchase upon delivery and promptly notify us if you encounter any issues or if you decide to initiate a return. By adhering to the specified return timeframe, we can ensure a smooth and efficient return process for you.

Refund Duration:

Upon receipt of your returned item, kindly note that the return process, may take up to two weeks for us to complete. Once the return processing is completed, it will take 7 to 14 business days for the refund to appear on your payment card statement or bank account.

Refund Process:

  • Refunds will be processed within 7 to 14 business days after completing the return process
  • Refunds will be issued to the original payment method:
Payment MethodRefund Source
Credit Card/Debit CardCredit Card/Debit Card
Cash on DeliveryBank Account

 

Restocking Fee:

For opened or used products, a minimum restocking fee of 20% may be applied to cover handling and restocking costs.

Important:

If customers are discovered to abuse the return policy, engaging in excessive returns, returning items not in their original condition, or frequently canceling or refusing placed orders, BasketSouq retains the right to issue warnings, implement restrictions, refuse returns, suspend, block, and/or terminate the relevant customer accounts as deemed necessary.

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